Network Consultant – Field

JOB TITLE: Network Consultant - Field
DEPARTMENT: Network Services
REPORTS TO: Technical/Project Manager
FLSA STATUS: Exempt

GENERAL JOB SUMMARY The Network Engineer Level II performs a variety of end user and network problem analysis / monitoring tasks for a number of different networks; receives escalated support tickets for designated accounts; logs, coordinates and tracks requests for assistance related to Network Services-supported systems. Performs proactive network services on assigned accounts.

ESSENTIAL FUNCTIONS

• Perform a variety of network problem analysis and monitoring for select accounts; monitor network management systems and respond appropriately to user requests and problems; perform initial problem analysis and triage escalated trouble tickets when appropriate.
• Maintain liaison with end users, client account managers and technical team to communicate the status of problem / resolution to users; log and track requests for additional assistance related to supported systems; gather and log appropriate demographic data related to each request, gather and write scope of services for additional work requests and work with department manger on planning / implementing client specific deployments.
• Participate in the preparation of scope of services documentation; conduct periodic user satisfaction surveys and track user problem trends; make recommendations for improvements to the network systems and create reports based on information provided from user surveys and trends.
• Contribute in the ongoing development of a comprehensive training plan for departmental procedures; assist in training personnel providing backup coverage.
• Contribute to designing and implementing on-site installations / deployments of network infrastructure, including servers, workstations, and networking equipments (routers, firewalls, switches).
• Create and adhere to proper documentation standards including Visio diagrams, network performance reports, network monitoring reports, and client specific technology life cycle plans.
• When necessary, work closely with third party vendors to integrate a solution or provide technical expertise to specific projects.
• Responsible for On-Call technical support after hours and on weekends when scheduled.
• Provide high level of client support in conjunction with the Client Relations Department.

Certifications: College Degree Technical Certifications: Microsoft Certified Systems Engineer NT4 / 2000, Cisco CCNA preferred

• Proficient working knowledge of the following technologies:
• MS Office Suite 2000 / XP Applications
• MS Windows 98 thru XP Pro Operating Systems
• Veritas Backup Exec Server
• MS Windows 2000/03 Server
• MS Active Directory
• MS Exchange 2000/03 Server
• MS Terminal Server
• MS IIS Server
• MS Desktop O/S v.98+ & NT Workstation+
• Cisco 1700 and 2600 series router (including VPN configuration)
• Cisco PIX 501
• Managed 100MB Switches including VLAN configuration
• General desktop application support
• Exposure to Citrix Server a plus

Must have reliable transportation with all appropriate insurance.

Experience: 2-4 years experience in a network support environment including helpdesk and system administration. Must be familiar with setting up Wide Area Networks including Virtual Private Networks and Remote Connectivity / Access.